Kelsi Guidry of SocialWants does a Social Media interview about Social Media Monitoring. Kelsi decides to interview Michael Fraietta of FiltrBox, a social media monitoring company, with the following question.
Why Should Anyone Use Social Media Monitoring?
Here is What Michael had to say:
So There you have it!
With all of the social tools out there, individuals have an untamed voice of opinion as a consumer. You will find compliments, complaints, expressed needs, competition, influences, and more. No matter the type of voice, consumers have an easy opportunity to talk about anything online and share it with others.
As a business owner you must listen to what others are saying about your products and services and respond to them accordingly. This is where Social Media Monitoring comes in! Open your ears and eyes to the population who is speaking about YOU!
Do you have any questions for Michael and I about Social Media Monitoring?
